Product Recall Procedure for Residents of Delft

The Product Recall Procedure in Delft

A product recall procedure is the structured process by which producers, importers, and sellers in Delft and surrounding areas remove unsafe products from the market and inform consumers. This safeguards the health and safety of Delft residents and is mandatory under Dutch law, in collaboration with the NVWA and local authorities such as the Municipality of Delft.

What Does a Product Recall Entail in Delft?

In Delft, a product recall—or 'recall'—is initiated for products posing risks, such as faulty electronics, contaminated food, or unsafe toys. The procedure involves recalling products, warning consumers, replacing or repairing items, and reporting to authorities. This article outlines the steps, your rights as a Delft resident, companies' obligations, and tips for local action.

Legal Basis for the Procedure

The product recall procedure is governed by the Commodities Act (Article 19), based on the EU General Product Safety Directive 2001/95/EC and the Product Safety Act (Pvw) since 2023. The NVWA oversees compliance nationwide, with fines up to €820,000 for violations. Delft residents can claim damages under Dutch Civil Code Book 7 (sales) and Book 6 (liability), handled by the District Court of The Hague. Food products are covered by the Food and Commodities Act.

Step-by-Step Guide to the Product Recall Procedure

The procedure follows fixed phases. Overview for Delft residents:

1. Discovery and Risk Assessment: Company identifies hazard through reports or inspections.
2. Notification to NVWA: Within 24 hours via RAPEX (EU) and NVWA portal.
3. Warning Campaign: Announcements on websites, social media, Delft stores, and press. Call for returns.
4. Remedial Actions: Free replacement, repair, or refund. Proper waste disposal follows.
5. Verification and Reporting: NVWA evaluates; report due within 2 months.

Overview of Recall Levels

Your Rights as a Consumer in Delft

Delft residents enjoy strong protections:

• Free Remedy: Replacement, repair, or refund at no cost.
• Damage Compensation: For injury or expenses via seller/producer (Civil Code 6:185+), through the District Court of The Hague.
• Clear Information: Instructions for returns at Delft stores.
• No Deadline: Claims possible long after purchase.

For advice, visit the Juridisch Loket Delft. See also Product Recalls.

Companies' Obligations

Producers and Delft sellers must act swiftly:

• Trace batch numbers.
• Reach buyers within 2 days.
• Track results and inform NVWA.

Real-World Examples

Example 1: Stroller (2022)
Bugaboo warned of brake issues. NVWA notification, emails, and returns at Delft baby stores with serial number replacements.

Example 2: Milk Powder Recall (2023)
FrieslandCampina recalled salmonella-contaminated products. Stickers in Delft supermarkets, refunds via receipt at checkout. Check NVWA Recalls.

Example 3: Washing Machines (Samsung)
Fire hazard: Campaign with labels, replacements, and damage claims.

Frequently Asked Questions