Exchange Policies in Delft Stores
In Delft, physical stores in the historic center and shopping streets such as the Binnenwatersloot apply their own rules for exchanging or returning purchases. As a Delft resident, you have no statutory right to exchange in-store purchases, but many local retailers offer this as a service under their exchange policies. Know these rules to avoid surprises at shops in Delft.
What do exchange policies entail for Delft stores?
The exchange policies in Delft stores specify when a product can be exchanged or returned, for example, due to wrong size, color, or if it doesn't fit. Unlike online purchases with a 14-day right of withdrawal, exchanging in physical stores is a courtesy from the retailer. Check the conditions on the receipt, store website, or at the checkout in Delft. Consult the local overview of exchange rules for more information.
Common requirements in Delft:
- Time limit: Usually 14, 30, or 8 days after purchase.
- Product condition: Undamaged, unworn, and in original packaging.
- Receipt: Always required as proof of purchase.
- Exceptions: No exchange for hygiene items (underwear), perishable goods, or personalized items.
Legal basis for exchanges in Delft
Store exchange rules fall under the Dutch Civil Code (DCC), Book 6 (agreements) and Book 7 (sales agreements). Relevant articles:
- DCC art. 6:247: A sale is binding; no dissolution without cause.
- DCC art. 7:17: For defects, right to repair, replacement, or refund – mandatory for the seller.
- DCC art. 7:46c: Withdrawal applies only to distance sales, not Delft stores.
Stores in Delft may set their own exchange policies, provided they are not unreasonable (DCC art. 6:233). The ACM monitors misleading practices.
Rights and obligations in Delft
Your rights as a Delft resident:
- No automatic exchange right, except if promised.
- For defects: choose repair, replacement, price reduction, or dissolution (DCC art. 7:17).
- Clear information on conditions is mandatory.
Retailers must:
- Honor promised exchanges.
- Refuse only in line with their own rules.
Unjustified refusal for a defect? Contact Juridisch Loket Delft or the District Court of The Hague.
Examples from Delft practice
Example 1: Sweater at H&M in Delft: 'Exchange within 30 days with receipt, unworn.' Wrong size? No problem.
Example 2: At Action Delft: 'No exchange for underwear/socks.' Logical refusal.
Example 3 (defect): Tear in shoes after day one. Store must take action (DCC art. 7:17); bring receipt and photo.
Comparison: store vs. webshop in Delft
| Aspect | Delft Store | Webshop |
|---|---|---|
| Statutory right | No, voluntary | Yes, 14 days (DCC art. 6:230o) |
| Conditions | Own rules (e.g., 14 days, receipt) | Standard 14 days, unused |
| Return costs | Customer pays | Often store |
| Defects | Statutory (DCC art. 7:17) | Withdrawal + non-conformity |
FAQ: Exchange policies in Delft
Can a Delft store refuse an exchange?
Yes, if no defect. Must follow published exchange policies. Ask at checkout or check website.
No receipt in Delft?
Often no exchange possible. Bank statement as alternative, but not always accepted. Juridisch Loket Delft can help.
Exchanging gift cards?
Usually no, unless stated. Defects are covered.
Sale items in Delft?
'No exchange on sale' allowed if clearly indicated.
Tips for Delft shoppers
Avoid hassle with exchange policies in Delft:
- Check in advance: Website or ask in store.
- Keep receipt: Take a photo.
- Exchange promptly: Within limit, ideally right away.
- Document defects: Photos + proof.
- Stay polite: For goodwill.
- Escalate: To Juridisch Loket Delft or District Court of The Hague if unreasonable. Delft Municipality can refer you.