The Neutral Mediator in Action in Delft
In Delft's administrative law, the mediator acts as an independent third party who assists parties in reaching an amicable settlement. Pursuant to Article 7:1a of the General Administrative Law Act (Awb), mediation can already be deployed during the objection phase, for example in disputes concerning building permits or enforcement issues in the historic city centre. The mediator facilitates dialogue, identifies interests, and explores creative options without imposing binding decisions.
Key qualifications of a mediator include neutrality, expertise in administrative law, and strong communication skills. The Municipality of Delft has its own mediators within the legal department or engages external agencies, such as in conflicts over subsidies for cultural heritage or parking permits. Sessions are confidential, enabling parties to speak openly about local issues such as housing development in the city centre.
Steps in the Mediation Process at the Municipality of Delft
- Initiation and screening of the dispute, often via the Delft objection desk
- Intake interviews with both parties, tailored to local regulations
- Joint sessions with negotiations on Delft-specific themes such as sustainability or traffic enforcement
- Conclusion with a settlement agreement, recognised by the Delft Municipal Council
Evaluations in Delft show a success rate of 65-75%, with disputes over subsidies for startups at TU Delft or enforcement regarding monuments being effectively resolved. This promotes efficient governance, citizen satisfaction, and the preservation of a liveable Delft community.