bol.com Buyer's Protection for Delft Residents

bol.com Buyer's Protection for Delft Residents

bol.com Buyer's Protection helps Delft residents who buy products from third-party sellers via bol.com Plaza. It covers issues like non-delivery, defects, inaccurate descriptions, or fraud. This extra layer on top of your statutory rights applies only to Plaza sellers, not bol.com's own products. In Delft, you can also get advice from the Delft Legal Advice Office.

What does bol.com Buyer's Protection mean for Delft?

For Delft residents, bol.com Buyer's Protection offers a safety net against risks on the online marketplace. Bol.com acts as intermediary for partner sellers. If problems arise, file a claim; bol.com refunds you and sorts it out with the seller – handy if they're outside Delft or the Netherlands. This voluntary scheme supplements your core rights, such as conformity (arts. 7:17 and 7:46 CC). It doesn't apply to bol.com's own products; use their warranty or right of withdrawal instead.

Consult the Delft Legal Advice Office for personalized advice on your purchase in the area.

Legal basis for bol.com Buyer's Protection

Bol.com's protection is based on Dutch consumer law, relevant for Delft residents:

• Civil Code Books 6 and 7: Sales rules; seller must perform (art. 6:246 CC), dissolution possible for defects (art. 6:265 CC).
• Art. 7:17 CC: Product must meet expectations.
• EU Consumer Rights Directive (2011/83): 14-day withdrawal for online purchases (art. 6:230m CC).
• Unfair Commercial Practices Act: Protection against deception.

Bol.com's terms (on their website) explain: claims up to 180 days, from €2, excluding digital or hygiene products. For disputes in Delft: District Court of The Hague.

When to file a bol.com Buyer's Protection claim in Delft?

File for:

• Non-delivery: Paid but nothing received on time.
• Inaccurate: Wrong color, size, or specs.
• Defective/damaged: Broken on arrival.
• Fraud: Fake seller.

Exceptions: Self-pickup, auctions, digital, or 'as is' deals.

Rights and obligations as a Delft buyer

Rights:

1. Full refund, including shipping costs.
2. Processing within 5 business days.
3. Support via chat and reporting system.

Obligations:

• File claim within 180 days.
• Provide proof: photos, chats, tracking.
• Return item if required.
• No direct contact with seller outside bol.com.

Real-life examples of bol.com Buyer's Protection

Example 1: Delft resident orders headphones (€50) from Plaza partner. Defective delivery: claim with photos results in €55 refund in 3 days.

Example 2: Dress (size M) is S. Wrong description: claim approved, return label provided.

Example 3: Book not delivered. No tracking: full refund.

This way, bol.com resolves everyday shopping headaches for Delft shoppers.

Step-by-step: Filing a claim

1. Log in to bol.com.
2. 'My orders' > select order.
3. 'Report problem' > choose reason.
4. Upload proof; review in 2-5 days.
5. Approval: refund or replacement.

Tip: Act fast via bol.com chat. If stuck: Municipality of Delft or Delft Legal Advice Office.

bol.com vs. other platforms

Read more in our article on Online marketplaces.

FAQ: bol.com Buyer's Protection for Delft