In Delft, real estate agents often charge key money in addition to brokerage fees, leading to double charging, especially around TU Delft and the historic city centre. The Brokers Regulation (Real Estate Agents Act) requires transparency in fee structures. As a tenant or buyer in Delft, you do not have to pay extra key money if it is already included in the agent's commission.
Recognise double costs: Invoices without clear specification or amounts above €150, common for rental properties in Delft. Action plan: Compare invoices with local rental prices via Funda or Pararius and demand recalculation. For rentals: Report to the Human Environment and Transport Inspectorate or the Delft Tenants' Interests Association. For purchases: File a complaint with the NVM Complaints Committee or the local Real Estate Agents Disputes Committee.
Case study: A student family in Delft-West paid €350 in total, of which €120 was pure key money for an apartment near the TU. After a complaint via the municipality, they received €140 back. Legal basis: Unjust enrichment (Dutch Civil Code art. 6:203) and local enforcement via the Delft Housing Ordinance. Document everything digitally, including WhatsApp conversations with agents, and engage a lawyer via the Delft Legal Aid Office for a formal demand letter. This way, you hold agents accountable, save money, and contribute to a fair housing market in Delft.